PepsiCo, with operations in more than 200 countries and a vast product portfolio, faced challenges managing its complex order-to-cash processes across multiple systems and teams. These gaps caused inefficiency, delays, and operational risks.
By implementing Celonis Execution Management System, PepsiCo gained real-time transparency across the end-to-end process, identified regional performance gaps, and standardized operations globally.
Strategic Objectives
- End-to-end process visibility
- Faster delivery performance
- Reduced customer complaints
- Increased workforce efficiency
Implemented Solution
PepsiCo centralized all order data onto a single platform, mapping processes to detect delays, excess inventory, and manual intervention needs. Celonis delivered automatic discrepancy detection, real-time performance scoring, and actionable recommendations, allowing PepsiCo teams to make quicker, data-driven decisions.
Key steps included:
- Targeting high-delay regions with improvement initiatives
- Automating manual approvals
- Promoting a culture of continuous improvement
Results
- 25% reduction in order-to-cash cycle time
- 15% logistics cost savings through inventory optimization
- Higher on-time delivery rates
- Increased customer satisfaction
- Standardized regional processes
Why It Matters?
By shifting to transparent, data-driven deduction management, Mars safeguarded its current revenue and established a more resilient process for the future.
